Privacy Policy

1. Introduction

Customer Support Centre ("we", "us", "our" or "Customer Support Centre") respects your privacy and is committed to protecting the personal information you provide when using our website and requesting our home appliance repair services.

This Privacy Policy explains what information we may collect, why we collect it, how we use it and the choices available to you.

2. Information We Collect

When you use our website or submit a repair request, we may collect information such as:

• Your name
• Mobile/telephone number
• Email address
• Appliance type
• Requested service type
• Preferred service date or appointment information
• Information you voluntarily provide in communications with us

We may also collect basic technical information necessary to operate, secure and improve our website, such as browser type, device information and website usage information.

3. How We Use Your Information

We may use the information you provide to:

• Respond to your repair or service enquiry.
• Contact you regarding your requested service.
• Schedule or coordinate a technician visit.
• Understand the appliance and service required.
• Provide customer support.
• Confirm or update appointment information.
• Improve our website and customer experience.
• Maintain records relating to service requests.
• Protect our website and services against misuse or fraud.
• Comply with applicable legal obligations.

4. Phone Calls and Communications

When you contact Customer Support Centre by phone, WhatsApp, email or through our website, we may use the information provided during the communication to respond to your enquiry and arrange the requested repair service.

We will not use your contact information for unrelated purposes without an appropriate legal basis or permission where required.

5. Sharing of Information

We do not sell or rent your personal information.

Where necessary to provide the requested service, information may be shared with authorised technicians, service personnel, technology/service providers or other parties working on our behalf.

We may also disclose information where required by applicable law, legal process, government authority, or where necessary to protect our legal rights, customers or services.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and meeting applicable legal requirements.

8. Cookies and Website Technologies

Our website may use cookies or similar technologies where necessary for website functionality, security, analytics or advertising measurement.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Third-Party Services

Our website may use third-party services such as hosting providers, analytics platforms, advertising platforms, communication services or other technology providers.

Such third parties may process information according to their own privacy policies and applicable terms.

10. Your Choices and Requests

If you have questions about the personal information we hold about you, want to request correction of inaccurate information, or have a privacy-related request, you may contact us using the details below.

Where applicable, requests relating to consent or personal-data processing will be handled in accordance with applicable law.

11. Children's Privacy

Our services are intended for general consumers and are not specifically directed toward children. We do not knowingly request unnecessary personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

13. Contact Us